Legal
Terms of Service
Last updated: 12 November 2026
1. Introduction
Welcome to Klozeo. These Terms of Service ("Terms") govern your access to and use of the Klozeo platform, website, APIs, and related services (collectively, the "Services") provided by LB FRAME ("Company," "we," "us," or "our"), a simplified single-shareholder joint-stock company (SASU) registered in Salon-de-Provence, France.
By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of services
Klozeo provides a database access layer and API for storing, managing, and querying business lead information. Our Services include:
- REST API for lead management (create, read, update, delete)
- Web-based dashboard for data visualization and management
- Full-text search and advanced filtering capabilities
- Data export functionality (CSV, JSON, XLSX)
- MCP (Model Context Protocol) server to connect AI assistants and other apps
- Automatic lead scoring and deduplication
3. Account registration and security
To use our Services, you must create an account.
3.1 Eligibility
You must be at least 18 years old to create an account. By registering, you represent that you have the legal capacity to enter into these Terms.
3.2 Your responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring your account information is accurate and current
4. Subscription plans and billing
4.1 Free plan
We offer a free plan that includes up to 2,500 leads and limited API access. No credit card is required for the free plan.
4.2 Paid plans
Paid subscription plans require a valid payment method and are billed in advance on a monthly or annual basis.
All payments are processed by Stripe Payments Europe, Limited (Ireland). We do not store your card or payment details. By subscribing to a paid plan, you also agree to Stripe's Terms of Service and Privacy Policy.
4.3 Right of withdrawal (EU, 14-day cooling-off period)
In accordance with EU consumer protection regulations, you have the right to withdraw from your subscription within 14 days of the initial purchase date without giving any reason.
To exercise your right of withdrawal, contact us via our contact page or through Stripe directly. Refunds will be processed to your original payment method within 14 days.
By using the Services during the withdrawal period, you acknowledge that you requested immediate access. If you withdraw after using the Services, a proportionate fee for the period used may apply.
4.4 Refunds after withdrawal period
After the 14-day withdrawal period, all fees are non-refundable, including partial month or year fees and any unused portion of your subscription.
As an exception, if you terminate a subscription after objecting to a new or replacement sub-processor and the objection is not resolved (Part A.7 of the DPA, section 7.6), we refund, pro rata, the fees you prepaid for the period after the termination takes effect. This exception applies despite section 4.5.
4.5 Cancellation
You may cancel your subscription at any time. You will retain access to paid features until the end of your current billing period. Cancellation does not entitle you to a refund for the remaining period.
4.6 Price changes
We reserve the right to modify our pricing. Any price changes will be communicated at least 30 days in advance and will take effect at your next billing cycle.
4.7 Chargebacks and payment disputes
If you have a billing issue, please contact us or Stripe directly before filing a dispute. Filing a chargeback without first attempting resolution may result in immediate account suspension.
If a chargeback is determined to be invalid or fraudulent, your account may be permanently terminated and you may be liable for associated fees and costs.
5. User representations and warranties
By using the Services, you represent and warrant that:
- You are at least 18 years old and have legal capacity to enter into these Terms
- All information you provide is accurate, current, and complete
- You have not been previously suspended or removed from the Services
- Your use of the Services does not violate any applicable law or regulation
- You have the right to use the data you upload to the Services
- You are using a valid payment method that you are authorized to use
6. User responsibilities and acceptable use
You agree to use the Services only for lawful purposes. You are solely responsible for the accuracy, quality, legality, and compliance of all data you upload, including obtaining any necessary consents for personal data you store.
6.1 Prohibited activities
You may not:
- Upload illegal, fraudulent, or stolen data
- Use the Services for spamming, harassment, or any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Reverse engineer, decompile, or disassemble the Services
- Resell or redistribute the Services without authorization
- Upload malware, viruses, or malicious code
- Violate any third-party rights, including intellectual property rights
- Create multiple accounts to circumvent plan limits or evade termination
- Use stolen, fraudulent, or unauthorized payment methods
- Exceed API rate limits or attempt to circumvent usage restrictions
6.2 Content responsibility
We are not responsible for the content you upload. We have no obligation to monitor or verify the data you store, but reserve the right to remove any content that violates these Terms or applicable law.
To report content or use of the Services that breaks these Terms, email [email protected].
6.3 Account abuse
We reserve the right to immediately suspend or terminate accounts engaged in abusive behavior, including exploiting free plans, systematically abusing refund processes, or filing fraudulent chargebacks. Users who abuse the Services may be permanently banned and held liable for resulting damages.
6.4 API usage
API access is subject to rate limits as specified in your plan. Excessive API usage that degrades service for other users may result in temporary or permanent restriction of API access.
7. Your data
7.1 Data ownership
7.2 Data usage
We do not use your data for any purpose other than providing the Services. We do not sell, share, or analyze your data for advertising or marketing purposes, and we do not use your data to train AI models.
7.3 Data location
Your lead data is stored on servers located in the European Union (EU). By using our Services, you accept this storage in the EU.
7.4 Data portability
You may export your data at any time using our export functionality. We recommend exporting your data before closing your account.
7.5 Data deletion
Upon account termination, your data will be permanently deleted within 30 days. We may retain account, billing and usage data as required by law or for a legitimate interest such as resolving disputes. We retain lead data only where European Union or Member State law requires it.
7.6 Data processing agreement
Our Data Processing Agreement (the "DPA") is part of these Terms. It applies from the day you create your account, without signature, to the personal data in the lead records you store in Klozeo. If the DPA and these Terms conflict on the processing of that personal data, the DPA prevails.
7.7 Special categories and criminal offence data
You must not store in Klozeo personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs or trade union membership, genetic or biometric data used to identify a person, data concerning health, or data concerning a person's sex life or sexual orientation (special categories of personal data under Article 9 of the GDPR). Nor may you store personal data relating to criminal convictions and offences (Article 10 of the GDPR). Both rules apply to free-text fields, notes and custom attributes.
8. Connected apps and AI assistants
You may connect AI assistants and other apps to your account, through the MCP server or the API. You choose to connect them; you are responsible for what you ask them to do and for the actions they take with the access you give them. Klozeo executes their requests within that access.
Data that a connected app reads is sent to it; its provider’s terms then govern that processing. Klozeo is not responsible for third-party apps. An AI assistant can make mistakes: check the changes it makes.
Classic MCP connection: Full access to your personal workspace, like an API key. The app receives an API key of your personal workspace. It does not expire: it stays valid until you revoke it. Team workspaces you belong to are not included. To disconnect the app, revoke its key under Dashboard → API Keys. The key carries the app’s name. Details are in the Privacy Policy.
The Klozeo app for ChatGPT starts read-only. Permission for the following changes is requested separately and limited by your role:
- Add a note to a lead
- Update the fields of a lead
- Add a tag to a lead
It can never:
- Create or delete leads, edit or delete notes
- Export your data or make bulk changes
- See, create or delete API keys
- Manage webhooks, scoring rules or custom attributes
You can disconnect this app at any time in Klozeo, under Dashboard → MCP → Connected applications. Access stops at the next request. Your use of ChatGPT remains subject to the OpenAI terms that apply to your account, including the Terms of Use for personal ChatGPT accounts (such as Free, Plus or Pro) and the OpenAI Services Agreement for ChatGPT Business, Enterprise and Edu, and to any other agreement you have with OpenAI.
The Klozeo connector for Claude starts read-only. Permission for the following changes is requested separately and limited by your role:
- Save leads, including contacts you paste into the conversation
- Update an existing lead
- Add a note to a lead
- Add a tag to a lead
It can never:
- Delete leads, edit or delete notes
- Export your data, import a file or update leads in bulk from a filter
- See, create or delete API keys
- Manage webhooks, scoring rules or custom attributes
You can disconnect this connector at any time in Klozeo, under Dashboard → MCP → Connected applications. Access stops at the next request. Your use of Claude remains subject to the Anthropic terms that apply to your account, including the Consumer Terms for individual claude.ai accounts (such as Free, Pro or Max) and the Commercial Terms for business plans (such as Team or Enterprise), and to any other agreement you have with Anthropic.
9. Service availability and modifications
9.1 No service level agreement (SLA)
We do not offer a Service Level Agreement. While we strive to maintain high availability, we do not guarantee any specific uptime percentage or response times.
9.2 Modifications
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will make reasonable efforts to notify you of significant changes.
9.3 Maintenance
We may perform scheduled or emergency maintenance that could temporarily affect availability. We will endeavor to provide advance notice for scheduled maintenance.
10. Disclaimer of warranties
The Services are provided "as is" and "as available" without warranties of any kind. To the extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
11. Limitation of liability
To the extent permitted by applicable law, LB FRAME and its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, data, or goodwill) arising from your use of or inability to use the Services.
Our aggregate liability for all claims shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
12. Indemnification
You agree to indemnify and hold harmless LB FRAME and its officers, employees, and affiliates from and against any claims, damages, losses, and expenses (including attorney's fees) arising from your use of the Services, your violation of these Terms, or the data you upload or store.
13. Intellectual property
The Services, including all software, APIs, documentation, trademarks, and logos, are owned by LB FRAME or its licensors. These Terms grant you only a limited right to use the Services as provided herein. No other rights to our intellectual property are granted.
You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor reverse engineer or attempt to extract its source code.
14. Termination
14.1 Termination by us
We may terminate or suspend your access immediately, without prior notice, for reasons including breach of these Terms, non-payment, illegal use, fraudulent activity, or account abuse.
14.2 Effect of termination
Upon termination:
- Your right to use the Services will immediately cease
- You remain liable for all charges incurred prior to termination
- Any outstanding fees become immediately due and payable
- We may delete your data in accordance with our data retention policies
We recommend exporting your data before termination.
14.3 No refunds upon termination for cause
If your account is terminated due to breach of these Terms, fraudulent activity, or abuse, you are not entitled to any refund of fees paid.
14.4 Survival
Sections regarding Limitation of Liability, Indemnification, Governing Law, and any provisions that by their nature should survive termination shall remain in effect.
15. Governing law and dispute resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of France. Any dispute shall be brought before the courts of the registered office of LB FRAME (Salon-de-Provence, France), subject to mandatory rules protecting consumers.
16. Changes to terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the new Terms.
The Clauses of the DPA cannot be changed in this way. Only its Annexes can be updated. We notify every update of the Annexes by email to the account owner at least 30 days in advance. If the update adds or replaces a sub-processor, you may object as set out in Part A.7 of the DPA.
17. General provisions
These Terms, together with our Privacy Policy and our Data Processing Agreement, constitute the entire agreement between you and LB FRAME regarding the Services. If any provision is found unenforceable, the remaining provisions continue in full force. Failure to exercise a right does not constitute a waiver. You may not assign these Terms without our prior written consent. These Terms are written in French and in English. The French version prevails in case of discrepancy.
18. Contact
For legal questions about these Terms, email [email protected].
LB FRAME
SASU, RCS Salon-de-Provence 103 671 350
765 Boulevard des Ventadouiro, 13300 Salon-de-Provence, France
Publication director: Leonardo Balland