Legal

Terms of Service

Last updated: March 27, 2026

1. Introduction

Welcome to Klozeo. These Terms of Service ("Terms") govern your access to and use of the Klozeo platform, website, APIs, and related services (collectively, the "Services") provided by LB FRAME ("Company," "we," "us," or "our"), a simplified joint-stock company (SASU) incorporated in Salon-de-Provence, France.

By accessing or using our Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Please read these Terms carefully. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Description of services

Klozeo provides a database access layer and API for storing, managing, and querying business lead information. Our Services include:

  • REST API for lead management (CRUD operations)
  • Web-based dashboard for data visualization and management
  • Full-text search and advanced filtering capabilities
  • Data export functionality (CSV, JSON, XLSX)
  • MCP (Model Context Protocol) integration
  • Automatic lead scoring and deduplication
Important: Klozeo is a database access layer only. We do not provide, source, or verify any lead data. You are solely responsible for the data you upload to the Services.

3. Account registration and security

To use our Services, you must create an account.

3.1 Eligibility

You must be at least 18 years old to create an account. By registering, you represent that you have the legal capacity to enter into these Terms.

3.2 Your responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Ensuring your account information is accurate and current

4. Subscription plans and billing

4.1 Free plan

We offer a free plan that includes up to 100 leads and limited API access. No credit card is required for the free plan.

4.2 Paid plans

Paid subscription plans require a valid payment method and are billed in advance on a monthly or annual basis.

All payments are processed by Stripe, Inc. We do not store your credit card or payment details directly. By subscribing to a paid plan, you also agree to Stripe's Terms of Service and Privacy Policy.

4.3 Right of withdrawal (EU — 14-day cooling-off period)

In accordance with EU consumer protection regulations, you have the right to withdraw from your subscription within 14 days of the initial purchase date without giving any reason.

To exercise your right of withdrawal, contact us via our contact page or through Stripe directly. Refunds will be processed to your original payment method within 14 days.

By using the Services during the withdrawal period, you acknowledge that you requested immediate access. If you withdraw after using the Services, a proportionate fee for the period used may apply.

4.4 Refunds after withdrawal period

After the 14-day withdrawal period, all fees are non-refundable, including partial month or year fees and any unused portion of your subscription.

4.5 Cancellation

You may cancel your subscription at any time. You will retain access to paid features until the end of your current billing period. Cancellation does not entitle you to a refund for the remaining period.

4.6 Price changes

We reserve the right to modify our pricing. Any price changes will be communicated at least 30 days in advance and will take effect at your next billing cycle.

4.7 Chargebacks and payment disputes

If you have a billing issue, please contact us or Stripe directly before filing a dispute. Filing a chargeback without first attempting resolution may result in immediate account suspension.

If a chargeback is determined to be invalid or fraudulent, your account may be permanently terminated and you may be liable for associated fees and costs.

5. User representations and warranties

By using the Services, you represent and warrant that:

  • You are at least 18 years old and have legal capacity to enter into these Terms
  • All information you provide is accurate, current, and complete
  • You have not been previously suspended or removed from the Services
  • Your use of the Services does not violate any applicable law or regulation
  • You have the legal right to any data you upload to the Services
  • You are using a valid payment method that you are authorized to use

6. User responsibilities and acceptable use

You agree to use the Services only for lawful purposes. You are solely responsible for the accuracy, quality, legality, and compliance of all data you upload, including obtaining any necessary consents for personal data you store.

6.1 Prohibited activities

You may not:

  • Upload illegal, fraudulent, or stolen data
  • Use the Services for spamming, harassment, or any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer, decompile, or disassemble the Services
  • Resell or redistribute the Services without authorization
  • Upload malware, viruses, or malicious code
  • Violate any third-party rights, including intellectual property rights
  • Create multiple accounts to circumvent plan limits or evade termination
  • Use stolen, fraudulent, or unauthorized payment methods
  • Exceed API rate limits or attempt to circumvent usage restrictions

6.2 Content responsibility

We are not responsible for the content you upload. We have no obligation to monitor or verify the data you store, but reserve the right to remove any content that violates these Terms or applicable law.

6.3 Account abuse

We reserve the right to immediately suspend or terminate accounts engaged in abusive behavior, including exploiting free plans, systematically abusing refund processes, or filing fraudulent chargebacks. Users who abuse the Services may be permanently banned and held liable for resulting damages.

6.4 API usage

API access is subject to rate limits as specified in your plan. Excessive API usage that degrades service for other users may result in temporary or permanent restriction of API access.

7. Your data

7.1 Data ownership

Your data is yours. You retain all rights to the data you upload to the Services. We claim no ownership over your content.

7.2 Data usage

We do not use your data for any purpose other than providing the Services. We do not sell, share, or analyze your data for advertising or marketing purposes, and we do not use your data to train AI models.

7.3 Data location

Your lead data is stored on servers located in the European Union (EU). By using our Services, you consent to your data being stored in the EU.

7.4 Data portability

You may export your data at any time using our export functionality. We recommend exporting your data before closing your account.

7.5 Data deletion

Upon account termination, your data will be permanently deleted within 30 days. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes.

8. Service availability and modifications

8.1 No service level agreement (SLA)

We do not offer a Service Level Agreement. While we strive to maintain high availability, we do not guarantee any specific uptime percentage or response times.

8.2 Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time. We will make reasonable efforts to notify you of significant changes.

8.3 Maintenance

We may perform scheduled or emergency maintenance that could temporarily affect availability. We will endeavor to provide advance notice for scheduled maintenance.

9. Disclaimer of warranties

The Services are provided "as is" and "as available" without warranties of any kind. To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

10. Limitation of liability

To the maximum extent permitted by applicable law, LB FRAME and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the Services.

Our total liability for any claims shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

EU Consumers: Nothing in these Terms shall limit or exclude any rights you may have as a consumer under mandatory applicable laws that cannot be limited or excluded by contract.

11. Indemnification

You agree to indemnify and hold harmless LB FRAME and its officers, directors, employees, and affiliates from and against any claims, damages, losses, and expenses (including attorney's fees) arising from your use of the Services, your violation of these Terms, or the data you upload or store.

EU Consumers: This indemnification obligation applies only to the extent permitted by applicable law and does not affect your statutory rights as a consumer.

12. Intellectual property

The Services, including all software, APIs, documentation, trademarks, and logos, are owned by LB FRAME or its licensors. These Terms grant you only a limited right to use the Services as provided herein — no other rights to our intellectual property are granted.

You may not copy, modify, distribute, sell, or lease any part of our Services or included software, nor reverse engineer or attempt to extract its source code.

13. Termination

13.1 Termination by us

We may terminate or suspend your access immediately, without prior notice, for reasons including breach of these Terms, non-payment, illegal use, fraudulent activity, or account abuse.

13.2 Effect of termination

Upon termination:

  • Your right to use the Services will immediately cease
  • You remain liable for all charges incurred prior to termination
  • Any outstanding fees become immediately due and payable
  • We may delete your data in accordance with our data retention policies

We recommend exporting your data before termination.

13.3 No refunds upon termination for cause

If your account is terminated due to breach of these Terms, fraudulent activity, or abuse, you are not entitled to any refund of fees paid.

13.4 Survival

Sections regarding Limitation of Liability, Indemnification, Governing Law, and any provisions that by their nature should survive termination shall remain in effect.

14. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of France. Any disputes shall be resolved exclusively before the competent courts of Paris, France, to whose jurisdiction you consent.

15. Changes to terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the new Terms.

16. General provisions

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LB FRAME regarding the Services. If any provision is found unenforceable, the remaining provisions continue in full force. Our failure to enforce any right shall not constitute a waiver. You may not assign these Terms without our prior written consent.

17. Contact

If you have any questions about these Terms, please reach out via our contact page.

LB FRAME

SASU — Salon-de-Provence, France